FAQ

Mainly Calgary/YYC, Canmore, Kananaskis, Banff, Lake Louise.

We are in the beautiful town of Canmore, province of Alberta, Canada, only 5 minutes away of the Banff National Park, and an hour and 15 minutes of the Calgary International Airport.

We offer a large selection of sedan, SUV, Van, minicoach and stretch limousines to transport up to 24 passenger per vehicle.

Yes, all our vehicles are fully licensed and insured.

The prices shown are always per vehicle, The maximum number of passengers and bags which can comfortably fit in each vehicle is shown under each car class. The number of passengers does not affect the price.

You can do it only thru our website, by telephone or email.

Yes, we will provide a confirmation email with a specific number with all the trip details

We would need:

The pick up location, time, flight info, stops, number of passenger and baggage, type of service (airport transfer, wedding, evening shuttle, dinner, tour, etc), drop off location, contact name, email address, passenger name and phone contact information, credit card information.

Yes, we will send a proof of receipt by email after getting any deposit or payment and the confirmation/reservation will be automatically updated.

Absolutely, if the timing change, would be subject to our availability, also if the duration of the services increase, charges may apply.

Please call us or send us an email immediately

Your credit card information will be required upon making the reservation/confirmation. The credit card can be charged before or after the trip is completed. At the time of the booking, we may require a down deposit to secure the reservation.

Please email or call us to update it.

We accept Visa, MasterCard, American Express, and Discover.

Your chauffeur will be waiting for you across of the carrousel baggage area for domestic arrivals (between doors #1 and #12, depending on the flight info), your chauffeur will hold a signage with your name on it, for the international arrivals, your chauffeur will be standing at the long counter, holding your signage’s name, near door #16.

For airport pickups, Patagonia Chauffeur services, will provide you with a complimentary wait time of 45 minutes after your International flight arrived, and 30 minutes for domestics. By providing your flight details upon booking, your chauffeur is able to track your arrival time and will adjust your pickup time accordingly. In the situation where you are facing a lengthy delay, please contact us on your arrival to work out an alternative solution. We understand that there may circumstances beyond your control that could lead to unexpected delays.

For all other trips, will provide you with a complimentary 15 minutes wait time.

Pets are allowed only if travelling inside a crate and placed in the trunk of the vehicle, crates and pets are not allowed in the passenger seats. Our SUV and Vans are the best to suit them.

We operate in accordance with the rules and regulations of our industry. Smoking/vaping is not permitted in our vehicles unless otherwise noted.

Absolutely, you can add one or multiple stops, rates increase may apply (excepting tours, weddings, and evening shuttles).

No charges for washroom breaks.

Car and booster seats are complementary, upon request, and subject to availability.

No. Our chauffeurs operate on the roads 24 hours a day, 7 days a week, 365 days a year. Primarily reservations are made between 08:00 – 22:00 Monday thru Sunday.

Bodily fluid clean up has a minimum of $300.00 charge, up to $1,000.00 to compensate for cleaning and vehicle out of service. No exceptions.

Generally, most of our prices include the standard 15% / 20% gratuity for the chauffeur.

Unfortunately, we do not take responsibility for items left in the vehicle during or after the service period.

Our clients are free to choose from any number of wedding and special event packages. We are also more than willing to tailor our services to suit your group’s needs. All our weddings and evening shuttles has unlimited stops during the time booked. All wedding services has 3 hours minimum.

Unfortunately to protect the paint and the shape of our vehicles, we do not decorate them.

As soon as you can! usually we get requests between 1 to 2 years notice.